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Payment of goods must be made before the goods are eligible for collection.

If an item is eligible for refund, a refund will be issued within 7 days of returned goods, a refund must be made via the same method of payment, with a valid proof of purchase.


Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Perishable goods such as food, may only be returned when the quality does not meet our standards. 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.


REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 28 High street, Cheltenham, Gloucestershire, GL52 3AU, United Kingdom.



If you wish to cancel an order the cancellation must be requested by either email to, Telephone 01242 244474 or In Person at 28 High Street, Prestbury, Cheltenham, Gloucestershire, Gl52 3AU. 

Cancellation request must be made at lease 6 hours before collection of goods

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